VidScore Enterprise Data bills monthly by default. Every tier is prepaid, service begins once payment is received, and your portal entitlements update automatically the moment Stripe confirms the charge.
Payment methods by tier
All tiers accept credit card and ACH bank transfer through Stripe Checkout. Growth and Scale subscribers can also request net-30 invoice terms at checkout. When you select "Request invoice (net-30)" during checkout, Stripe sends an invoice to your email with payment due within 30 days.
Where to find invoices
Every invoice is available in the Stripe customer portal. Open your enterprise portal, scroll to the footer, and click "Manage Billing". The link drops you into a Stripe-hosted page where you can download past invoices, update your payment method, and change your billing email. Stripe also emails invoices to your billing contact automatically whenever a new one is issued.
How auto-provisioning works
When your payment succeeds, your portal entitlements are updated automatically with the new tier, delivery cadence, and next delivery date. Your portal is live within seconds of payment confirmation, you do not need to wait for manual provisioning.
Upgrading your plan
Email [email protected] and let us know which tier you want, or upgrade directly from the Billing page in your portal. When the new payment processes, your entitlements update automatically and the new fields start appearing in your very next delivery.
Downgrading your plan
Downgrades follow the same path, contact us and we handle the change. Downgrades always take effect at the end of the current billing period so your team is not disrupted mid-month. One thing to know: moving off Scale automatically disables any SAML SSO providers you have configured, and users fall back to email one-time passcode login.
Annual billing
Annual billing with a 10 to 15 percent discount is available on request for Growth and Scale customers. Email [email protected] to switch from monthly to annual at your next renewal.
Detailed reference
What you can expect
- Monthly prepaid billing on all tiers
- Credit card and ACH bank transfer on all tiers
- Net-30 invoice terms available for Growth and Scale at checkout
- Self-serve invoice history and payment method updates through the billing portal
- Annual billing with 10 to 15 percent discount for Growth and Scale on request
Limits
- Net-30 invoice is not available on the Starter tier
- Mid-cycle downgrades do not take effect until the end of the current billing period
- Refunds for partial months are not issued on downgrade
What to do
- Use "Manage Billing" in the portal footer to pull past invoices and update card details
- Email [email protected] to request an upgrade, downgrade, or annual billing switch
- Confirm your billing contact is correct in Stripe so invoice emails land with the right person
If something looks off
If your portal still shows the old tier more than a few minutes after payment, or an invoice is missing from the Stripe customer portal, contact [email protected] with your company name and the Stripe charge ID.
Important context
Service begins once payment is received. Growth and Scale customers can select net-30 invoice terms directly at checkout.
Last updated 2026-04-14