Not every report receives a direct response. This does not mean it was ignored.
How reports are handled
Reports are reviewed based on context, severity, and priority. Safety and child-related concerns receive the highest priority. Some reports are resolved without follow-up communication.
If you need a response
For time-sensitive issues, note that in your message. For ongoing concerns, contact support again with updated details.
Detailed reference
What you can expect
- Reports are reviewed based on context and priority.
Limits
- We can't confirm follow-up for every report
If something looks off
Ongoing concerns may require manual review.
Important context
Lack of follow-up does not necessarily mean a report was ignored.
Last updated 2026-01-27