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Using VidScoreWhat to Expect After You Contact Support

What to Expect After You Contact Support

After contacting support, here is what to expect.

Response timeline

Most messages receive a response within a few business days. Some issues require additional review before we can reply.

If you don't hear back

A delay does not mean your message was ignored. Some requests are handled without direct follow-up. If the issue is urgent, send a follow-up with updated details.

Detailed reference

What you can expect

  • Support requests are reviewed, but responses may vary.

Limits

  • We can't confirm response times or resolutions

Important context

Some requests are handled manually depending on their nature.

Last updated 2026-01-27

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